Diamond Dynasty Inc. is not responsible for lost, or stolen packages once they have been shipped from our warehouse location. We encourage each and every customer to purchase insurance at checkout, to protect your purchase from any unforeseen events. If you opt out of purchasing insurance for your package; you are opting out of protecting your purchase. Diamond Dynasty Inc. will not refund, or reship any order that shows as "delivered", or any order lost/stolen once in the possession of USPS. Please purchase insurance at checkout to protect you and your investment.
ALL SALES ARE FINAL, there are absolutely NO RETURNS! (NO EXCEPTIONS)
WE ACCEPT EXCHANGES ONLY (WITHIN 7 DAYS OF ORDER ARRIVING, *ALL ITEMS MUST BE IN ORIGINAL CONDITION; UNWASHED & UNUSED) *EXCHANGES WILL BE A 15% RESTOCKING FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES)
ALL SALE ITEMS, TAPE INS, ITIPS, CLIP INS, WIGS, JET BLACK HAIR, HIGHLIGHTED, COLOR 613, COLOR 27, COLOR 60, COLOR 2, AND COLOR 4, & ANY CUSTOM COLORED HAIR ARE FINAL SALE ITEMS. FINAL SALE items are NOT eligible for exchange.
(exchanges only/ no refunds!)
DIAMOND DYNASTY INC. RESERVES THE RIGHT TO DENY ANY REFUND/EXCHANGE.
All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information.
Please email us: SUPPORT@DIAMONDDYNASTYVIRGINHAIR.COM for further assistance.
ALL DOMESTIC SHIPMENTS TAKE 5-8 BUSINESS DAYS (NO HOLIDAYS & NO WEEKENDS)
PLEASE EMAIL US *BEFORE ORDERING FOR EXPRESS SHIPPING OPTIONS
ALL INTERNATIONAL SHIPMENTS: 6-10 BUSINESS DAYS *FROM THE DAY WE SHIP (times may vary)
PLEASE ENSURE YOU ORDER IS 100% CORRECT BEFORE ORDERING, THERE WILL BE NO ORDER CHANGES ALLOWED AFTER YOUR PAYMENT HAS BEEN SUBMITTED .
IF YOU ARE SEEKING CHANGES WITHIN YOUR ORDER, YOU WILL HAVE TO COMPLETE AN EXCHANGE AFTER* YOUR ORDER ARRIVES (ALL EXCHANGES WILL FOLLOW OUR EXCHANGE POLICY & FEES SHOWN ABOVE)