FAQ

What Does a "Awaiting Shipment" Email mean?

An order awaiting shipment email means that your order processing is now complete and will ship within 3-5 business days* from receiving the "awaiting shipment" email. (This timeframe is subject to change at any given time, due to increase in business/sales/ and or holidays). This is a *timeframe only, and not a promised date/day.

How long is shipping/processing?

Shipping is 5-8 business days from the day of ordering (business days are Monday-Friday only, no weekends, and no national holidays) This timeframe is for all NON CUSTOM items. If you are ordering a custom item; please refer back to the description of the item you ordered online for your order timeframe. Custom orders/International orders DO NOT* follow this same timeframe.

How long will it take for me to get a tracking number?

Tracking numbers are generated roughly 3 business days from the day of ordering

(This is a *timeframe only, and not a promised date/day)

Do you ship internationally?

Yes we do ship internationally.

How will I get my tracking number?

Tracking numbers are emailed once the order ships out from our office.

Why isnt my tracking number updating?

Please allow 24-48 hours for your tracking to update in the online usps system. 

IF YOU ORDERED A CUSTOM ITEM, YOU WILL RECEIVE TRACKING AHEAD OF TIME, THIS MEANS YOUR TRACKING WILL BE GENERATED BEFORE SHIPMENT ACTUALLY OCCURS, CUSTOM ITEMS INCLUDE BUT NOT LIMITED TO THE FOLLOWING: 
*MINK HAIR
*clip in orders
*360 lace frontal orders
*5 & 7 oz bundle orders
*Bombshell Blonde orders
*Full & Partial Silk frontal orders
*Lace Frontal Cap Orders
*Color 2 and Color 4 Hair extensions
*5x5,6x6,8x8 lace closures 
*13x6,13x8 lace frontals

Who do you use for shipping?

We use the United States Postal Service for all shipments.

Is express shipping available?

YES. express shipping can be offered through our text hotline number ONLY 919-937-7335. ALL express orders are paid through invoice only; ALL express orders must first be approved before invoice can be sent.

How do I get custom coloring on my order?

We do not offer custom coloring.

Do you Accept Paypal?

No, we do not accept paypal, all payments are made with our secure payment system: Stripe.

When Will My order Ship?

All Orders may vary, please follow the 5-8 business days timeframe for orders to be delivered at your doorstep. This does exclude any custom* items.

 

CAN'T FIND YOUR ORDER?

Packages may be marked as "delivered" before the carrier arrives because it is Out For Delivery. Also, some carriers leave packages with an Apartment Office Manager. If, by the next business day, you still are unable to locate your package, please contact us: support@daimonddynastyvirginhair.com