Shipping & Exchanges Policy

 ALL SALES ARE FINAL, there are absolutely NO RETURNS!

WE ACCEPT EXCHANGES ONLY (WITHIN 7 DAYS OF ORDER ARRIVING, *ALL ITEMS MUST BE IN ORIGINAL CONDITION; UNWASHED & UNUSED)

*EXCHANGES WILL BE A 15% RESTOCKING FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES)

*ANY ACCEPTED REFUNDS WILL BE A 15% CANCELLATION FEE 

ALL CLIP INS & WIGS ARE FINAL SALE ITEMS ( no exchanges/ no refunds!) 

DIAMOND DYNASTY INC. RESERVES THE RIGHT TO DENY ANY REFUND/EXCHANGE. 

 

All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information. 

 

Please email us: SUPPORT@DIAMONDDYNASTYVIRGINHAIR.COM for further assistance.

 

 

ALL DOMESTIC SHIPMENTS TAKE 5-8 BUSINESS DAYS (NO HOLIDAYS & NO WEEKENDS)

 

PLEASE EMAIL US *BEFORE ORDERING FOR EXPRESS SHIPPING OPTIONS

ALL INTERNATIONAL SHIPMENTS: 6-10 BUSINESS DAYS *FROM THE DAY WE SHIP (times may vary)

 

PLEASE ENSURE YOU ORDER IS 100% CORRECT BEFORE ORDERING, THERE WILL BE NO ORDER CHANGES ALLOWED AFTER YOUR PAYMENT HAS BEEN SUBMITTED .

IF YOU ARE SEEKING CHANGES WITHIN YOUR ORDER, YOU WILL HAVE TO COMPLETE AN EXCHANGE AFTER* YOUR ORDER ARRIVES (ALL EXCHANGES WILL FOLLOW OUR EXCHANGE POLICY & FEES SHOWN ABOVE)

 

 

 

 

 

 

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